In accordance with article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, we make the following data available to you: Start-bikes.com is domiciled at Calle Barcelona 50 from Argentona, Barcelona with CIF 38861154D
SHIPPING POLICY
DELIVERY TIMES
Orders will be shipped as soon as possible. This time will vary from the same day to 4 business days for a standard order (orders that do not contain any personalized products) from the moment that said order is paid. However, when this period cannot be met, we will contact you to let you know the new delivery date and we will ask for your agreement to make the shipment. In campaign periods, delivery times may be delayed due to the high volume of orders.
The delivery times according to the location will be the following:
- In Store Item: Same Day Shipping
- Secondary Warehouse Item: Ships within 1-2 days after payment clears.
- Items out of stock: MAXIMUM 15 days, always notifying the customer and maintaining contact to know the status of their package.
SHIPPING TYPES:
HOME DELIVERY: You will receive your order at the shipping address you provide in your order. From the moment you receive the shipping confirmation, shipments will reach their destination within 48-72 hours, except the Balearic Islands, which can take up to 7 days.
RETURN POLICY:
If you are not satisfied with your order, the maximum period for making returns is 15 calendar days from receipt of the order. • In the case of detecting that the product has been used, manipulated or damaged due to negligence or another factor, the return of the product will not be accepted. Items that have been purchased on request and personalized can never be returned or exchanged.
If payment for the order has been made by credit card or PayPal account, we will refund the amount of the jewel to the card or PayPal account with which the payment was made. If the payment has been made by bank transfer, we will credit the amount to the bank account you indicate.
The cost of return shipping is borne by the customer.
Return procedure
The customer can return the item through any means admitted by law, among which are the following:
A. Call us at 997 074 988 or send us an email to info@start-bikes.com or contact us at the postal address: C/ Barcelona, 50 Argentona, Barcelona, to request a return or exchange. Our hours are Mon-Fri from 10:00 a.m. to 1:00 p.m. and from 4:30 p.m. to 7:30 p.m. The shipment of this return will be made through the transport company that start-bikes.com indicates unless the client indicates the wish to use his own carrier as long as he notifies start-bikes.com to be able to notify the reception of the shipment. The products to be returned can also be delivered to our physical store.
B. You must include in the return, the fully sealed item, the boxes and bags.
C. Once the package has been received and we verify that what is described in section B appears, we will contact you by sending a confirmation email or we will call you by phone to confirm or reject your return.